{"id":7904,"date":"2026-04-09T09:06:42","date_gmt":"2026-04-09T14:06:42","guid":{"rendered":"https:\/\/nirvanahp.com\/?page_id=7904"},"modified":"2026-08-20T18:14:42","modified_gmt":"2026-08-20T23:14:42","slug":"warranty","status":"publish","type":"page","link":"https:\/\/nirvanahp.com\/en\/warranty\/","title":{"rendered":"Support and warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7904\" class=\"elementor elementor-7904\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04eb245 e-flex e-con-boxed e-con e-parent\" data-id=\"04eb245\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5041104 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5041104\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476e725 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"476e725\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Register the warranty for your Nirvana <b>pool heat pump<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8886aff elementor-widget__width-inherit elementor-absolute elementor-widget elementor-widget-image\" data-id=\"8886aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"382\" src=\"https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/hero-wave.png\" class=\"attachment-full size-full wp-image-2091\" alt=\"\" srcset=\"https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/hero-wave.png 1920w, https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/hero-wave-600x119.png 600w, https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/hero-wave-300x60.png 300w, https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/hero-wave-1024x204.png 1024w, https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/hero-wave-768x153.png 768w, https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/hero-wave-1536x306.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfcbf26 e-flex e-con-boxed e-con e-parent\" data-id=\"dfcbf26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3819c58 elementor-widget elementor-widget-n-accordion\" data-id=\"3819c58\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5880\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5880\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Warranty registration <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5880\" class=\"elementor-element elementor-element-97b200e e-con-full e-flex e-con e-child\" data-id=\"97b200e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5880\" class=\"elementor-element elementor-element-bd527e2 e-grid e-con-boxed e-con e-child\" data-id=\"bd527e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a33a29 elementor-widget elementor-widget-html\" data-id=\"6a33a29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jf-wrap-232745306804253\">\r\n  <iframe\r\n    id=\"JotFormIFrame-232745306804253\"\r\n    title=\"Jotform 232745306804253\"\r\n    src=\"https:\/\/form.jotform.com\/232745306804253\"\r\n    frameborder=\"0\"\r\n    allow=\"geolocation; microphone; camera; fullscreen\"\r\n    scrolling=\"no\"\r\n    style=\"width:100%; max-width:100%; border:none; display:block; height:2000px;\">\r\n  <\/iframe>\r\n<\/div>\r\n\r\n<style>\r\n\/* \u00e9viter coupe par wrappers Elementor *\/\r\n.jf-wrap-232745306804253,\r\n.jf-wrap-232745306804253 * {\r\n  overflow: visible !important;\r\n}\r\n\r\n\/* tr\u00e8s grands \u00e9crans *\/\r\n@media (min-width: 1441px) {\r\n  #JotFormIFrame-232745306804253{\r\n    height: 1450px !important;\r\n    min-height: 1450px !important;\r\n  }\r\n}\r\n\r\n\/* desktop \/ laptop *\/\r\n@media (max-width: 1440px) {\r\n  #JotFormIFrame-232745306804253{\r\n    height: 1450px !important;\r\n    min-height: 1450px !important;\r\n  }\r\n}\r\n\r\n\/* tablette *\/\r\n@media (max-width: 1024px) {\r\n  #JotFormIFrame-232745306804253{\r\n    height: 2000px !important;\r\n    min-height: 2000px !important;\r\n  }\r\n}\r\n\r\n\/* mobile *\/\r\n@media (max-width: 767px) {\r\n  #JotFormIFrame-232745306804253{\r\n    height: 2000px !important;\r\n    min-height: 2000px !important;\r\n  }\r\n}\r\n\r\n\/* tr\u00e8s petits \u00e9crans *\/\r\n@media (max-width: 420px) {\r\n  #JotFormIFrame-232745306804253{\r\n    height: 2000px !important;\r\n    min-height: 2000px !important;\r\n  }\r\n}\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5880\" class=\"elementor-element elementor-element-81561ba e-con-full e-flex e-con e-child\" data-id=\"81561ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2d720b elementor-widget elementor-widget-image\" data-id=\"e2d720b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"412\" height=\"297\" src=\"https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/Group-85-4.png\" class=\"attachment-full size-full wp-image-2148\" alt=\"\" srcset=\"https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/Group-85-4.png 412w, https:\/\/nirvanahp.com\/wp-content\/uploads\/2023\/08\/Group-85-4-300x216.png 300w\" sizes=\"(max-width: 412px) 100vw, 412px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4b7afc elementor-widget elementor-widget-image\" data-id=\"e4b7afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"412\" height=\"297\" src=\"https:\/\/nirvanahp.com\/wp-content\/uploads\/2024\/09\/2024_09-Nirvana-Enregistrement-garantie-NE.webp\" class=\"attachment-full size-full wp-image-4732\" alt=\"\" srcset=\"https:\/\/nirvanahp.com\/wp-content\/uploads\/2024\/09\/2024_09-Nirvana-Enregistrement-garantie-NE.webp 412w, https:\/\/nirvanahp.com\/wp-content\/uploads\/2024\/09\/2024_09-Nirvana-Enregistrement-garantie-NE-300x216.webp 300w\" sizes=\"(max-width: 412px) 100vw, 412px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5881\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5881\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Warranty Policy <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5881\" class=\"elementor-element elementor-element-75297c6 e-flex e-con-boxed e-con e-child\" data-id=\"75297c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-050bdb2 elementor-widget elementor-widget-text-editor\" data-id=\"050bdb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>CANADA ONLY.<\/strong> This warranty policy applies only in Canada. A separate warranty policy applies in the United States.<\/h4>\n<h4>Manufacturer&#8217;s Limited Warranty<\/h4>\nNirvana Chauffe Piscine Inc. provides a limited warranty in the event of a defect affecting the operation of the pool heat pump itself. This warranty takes effect on the date of purchase, upon presentation of proof of purchase issued by the retailer, and applies only to new pool heat pumps intended for residential use, subject to the terms and exclusions set out in this policy.\n\nThe pool heat pump must be installed in accordance with Nirvana&#8217;s specifications, used for its intended purpose and operated under the normal conditions described in the instruction manual applicable to the model.\n<h4>Warranty Exclusions<\/h4>\n<ul>\n \t<li>an inadequate electrical supply or an electrical supply that does not comply with the requirements of the instruction manual applicable to the model, including when the unit is not connected to a circuit breaker of sufficient capacity;<\/li>\n \t<li>abusive or negligent use;<\/li>\n \t<li>inadequate maintenance or maintenance not performed in accordance with the instruction manual applicable to the model;<\/li>\n \t<li>improper installation or installation performed by a person not approved by Nirvana Chauffe Piscine Inc.;<\/li>\n \t<li>damage caused by natural disasters or external events, including floods, earthquakes, tornadoes, hail, lightning or freezing;<\/li>\n \t<li>erosion of piping or internal components resulting, in particular, from improper pool closing or water conditions that do not comply with the manufacturer&#8217;s specifications;<\/li>\n \t<li>infiltration of sand or any other abrasive substance into the internal system of the unit, as well as any resulting damage or obstruction, including as a result of defective filtration equipment;<\/li>\n \t<li>premature corrosion of the titanium heat-transfer tube attributable to water conditions or the use of chemicals that do not comply with the manufacturer&#8217;s specifications, including pH, chlorine levels or salinity outside the recommended ranges;<\/li>\n \t<li>any modification, alteration, repair or replacement of parts performed by a person not approved by Nirvana Chauffe Piscine Inc.<\/li>\n<\/ul>\n<h4>Warranty Service and Repairs<\/h4>\nDuring the warranty period, Nirvana Chauffe Piscine Inc. may, at its discretion, repair or replace any part deemed defective by a technician or representative approved by Nirvana, provided that the unit has been used under the conditions set out in this policy and the applicable instruction manual.\n\nAny warranty service call must be approved by Nirvana Chauffe Piscine Inc. Service must be performed by a qualified refrigeration technician. A repair performed by an unauthorized person may result in the manufacturer&#8217;s limited warranty being voided.\n<h4>Applicable Rights and Limitations<\/h4>\nThe exclusions and limitations set out in this warranty apply subject to applicable laws. This limited warranty is in addition to any statutory warranties that may apply and does not replace them.\n\nSubject to applicable laws, Nirvana is not liable for incidental or consequential damages resulting from improper installation or use of the unit, or from the inability to use the unit. No other contractual warranty is provided by Nirvana unless otherwise stated in writing.\n\nNo distributor or dealer is authorized to modify the terms of this warranty on behalf of Nirvana. Any additional warranty offered by a distributor or dealer is the responsibility of that distributor or dealer.\n<h4>Original Purchaser and Warranty Transfer<\/h4>\nThis contractual warranty applies to the original purchaser of the product, except when a warranty transfer is approved by Nirvana in accordance with the conditions below. Proof of purchase must be provided for any warranty claim.\n\nThe warranty may be transferred to a new owner upon the sale of a residence in which a Nirvana pool heat pump is installed, subject to an inspection of the unit by a Nirvana technician and approval of the transfer. The inspection is intended to verify the condition of the unit before the request is processed.\n\nWarranty transfer fees apply. They include a fixed fee determined according to one of two situations: an installed unit or a relocated unit. Service and travel fees will also apply. The applicable fees are those in effect at the time of the transfer request and will be communicated before the request is processed.\n<h4>Limited Warranty Coverage<\/h4>\n<strong>For units purchased on or after January 1, 2023:<\/strong>\n<table>\n<tbody>\n<tr>\n<table style=\"width:100%; border-collapse:separate; border-spacing:0; border:1px solid #d9e1e4; border-radius:8px; overflow:hidden; box-shadow:0 2px 8px rgba(0,0,0,0.06); margin:12px 0 24px 0;\">\n\t<thead>\n\t\t<tr style=\"background:#19586D; color:#ffffff;\">\n\t\t\t<th style=\"width:50%; padding:14px 16px; text-align:left; font-weight:600; border-right:1px solid rgba(255,255,255,0.2);\">Series \/ model<\/th>\n\t\t\t<th style=\"width:25%; padding:14px 16px; text-align:center; font-weight:600; border-right:1px solid rgba(255,255,255,0.2);\">Parts<\/th>\n\t\t\t<th style=\"width:25%; padding:14px 16px; text-align:center; font-weight:600;\">Labour<\/th>\n\t\t<\/tr>\n\t<\/thead>\n\n\t<tbody>\n\t\t<tr style=\"background:#ffffff;\">\n\t\t\t<td style=\"padding:14px 16px; font-weight:600; border-bottom:1px solid #e2e7e9;\">FC \/ PV \/ PVT<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center; border-bottom:1px solid #e2e7e9;\">10 years<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center; border-bottom:1px solid #e2e7e9;\">5 years<\/td>\n\t\t<\/tr>\n\n\t\t<tr style=\"background:#F5F8F9;\">\n\t\t\t<td style=\"padding:14px 16px; font-weight:600; border-bottom:1px solid #e2e7e9;\">NE (except NE20)<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center; border-bottom:1px solid #e2e7e9;\">5 years<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center; border-bottom:1px solid #e2e7e9;\">5 years<\/td>\n\t\t<\/tr>\n\n\t\t<tr style=\"background:#ffffff;\">\n\t\t\t<td style=\"padding:14px 16px; font-weight:600;\">NE20<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center;\">3 years<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center;\">3 years<\/td>\n\t\t<\/tr>\n\t<\/tbody>\n<\/table>\n&nbsp;\n\n<strong>For units purchased on or before December 31, 2022:<\/strong>\n<table style=\"width:100%; border-collapse:separate; border-spacing:0; border:1px solid #d9e1e4; border-radius:8px; overflow:hidden; box-shadow:0 2px 8px rgba(0,0,0,0.06); margin:12px 0 24px 0;\">\n\t<thead>\n\t\t<tr style=\"background:#19586D; color:#ffffff;\">\n\t\t\t<th style=\"width:50%; padding:14px 16px; text-align:left; font-weight:600; border-right:1px solid rgba(255,255,255,0.2);\">Series \/ model<\/th>\n\t\t\t<th style=\"width:25%; padding:14px 16px; text-align:center; font-weight:600; border-right:1px solid rgba(255,255,255,0.2);\">Parts<\/th>\n\t\t\t<th style=\"width:25%; padding:14px 16px; text-align:center; font-weight:600;\">Labour<\/th>\n\t\t<\/tr>\n\t<\/thead>\n\n\t<tbody>\n\t\t<tr style=\"background:#ffffff;\">\n\t\t\t<td style=\"padding:14px 16px; font-weight:600; border-bottom:1px solid #e2e7e9;\">FC \/ PV \/ PVT<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center; border-bottom:1px solid #e2e7e9;\">5 years<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center; border-bottom:1px solid #e2e7e9;\">5 years<\/td>\n\t\t<\/tr>\n\n\t\t<tr style=\"background:#F5F8F9;\">\n\t\t\t<td style=\"padding:14px 16px; font-weight:600; border-bottom:1px solid #e2e7e9;\">NE (except NE20)<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center; border-bottom:1px solid #e2e7e9;\">5 years<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center; border-bottom:1px solid #e2e7e9;\">5 years<\/td>\n\t\t<\/tr>\n\n\t\t<tr style=\"background:#ffffff;\">\n\t\t\t<td style=\"padding:14px 16px; font-weight:600;\">NE20<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center;\">3 years<\/td>\n\t\t\t<td style=\"padding:14px 16px; text-align:center;\">3 years<\/td>\n\t\t<\/tr>\n\t<\/tbody>\n<\/table>\n&nbsp;\n<h4>Service Request, Under Warranty or Out of Warranty<\/h4>\n<ol>\n \t<li>Go to the <a href=\"https:\/\/nirvanahp.com\/en\/warranty\/\">warranty page<\/a>.<\/li>\n \t<li>Complete the warranty registration if you have not already done so.<\/li>\n \t<li>Submit your service request: <a href=\"https:\/\/gestion.nirvanahp.com\/en\/service\">Service Call<\/a>.<\/li>\n \t<li>A member of our service team will contact you regarding the next steps.<\/li>\n<\/ol>\n<h4>Preparing for the Technician&#8217;s Visit<\/h4>\n<ul>\n \t<li>ensure that the property and access to the unit are clear and accessible to the technician;<\/li>\n \t<li>clear the area around the pool heat pump;<\/li>\n \t<li>ensure that the pool heat pump is connected to electricity, unless otherwise instructed by Nirvana;<\/li>\n \t<li>ensure that no dog or other animal is loose in the service area;<\/li>\n \t<li>ensure that an adult 18 years of age or older is present if the technician needs access to a private area.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5882\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5882\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> FAQ <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5882\" class=\"elementor-element elementor-element-9acc390 e-flex e-con-boxed e-con e-child\" data-id=\"9acc390\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-305035a elementor-widget elementor-widget-n-accordion\" data-id=\"305035a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5060\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-5060\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I need to register my warranty for it to be valid? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-5882 e-n-accordion-item-5060\" class=\"elementor-element elementor-element-df1306b e-flex e-con-boxed e-con e-child\" data-id=\"df1306b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ddb500 elementor-widget elementor-widget-text-editor\" data-id=\"3ddb500\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Yes.<\/strong><\/p><p data-start=\"517\" data-end=\"657\">Registering your warranty activates and validates your coverage, and helps ensure a smooth process in case service is required.<\/p><p data-start=\"659\" data-end=\"735\">We strongly recommend registering your heat pump as soon as it is installed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5061\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5061\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is labor included in the warranty? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-5882 e-n-accordion-item-5061\" class=\"elementor-element elementor-element-42a2328 e-flex e-con-boxed e-con e-child\" data-id=\"42a2328\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eeef119 elementor-widget elementor-widget-text-editor\" data-id=\"eeef119\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Yes.<\/strong><br data-start=\"690\" data-end=\"693\" \/>Labor is included depending on the model and year of purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5062\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5062\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is the warranty of the Nirvana pool heat pump transferable if the home is sold? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zM124 296c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h264c6.6 0 12 5.4 12 12v56c0 6.6-5.4 12-12 12H124z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm144 276c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92h-92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region region\" aria-labelledby=\"e-n-accordion-item-5882 e-n-accordion-item-5062\" class=\"elementor-element elementor-element-f53f150 e-flex e-con-boxed e-con e-child\" data-id=\"f53f150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2222e2e elementor-widget elementor-widget-text-editor\" data-id=\"2222e2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"171\" data-end=\"271\">Yes, the warranty is transferable. However, the unit must first be inspected by a technician. A <strong data-start=\"377\" data-end=\"407\">$125 warranty transfer fee<\/strong> applies, in addition to inspection fees: <strong data-start=\"449\" data-end=\"478\">$175 for the service call<\/strong> and <strong data-start=\"483\" data-end=\"502\">$175 for travel<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99c941b e-con e-atomic-element e-flexbox-base e-efea35a-f3a54d1 \" data-id=\"99c941b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"99c941b\" data-e-type=\"e-flexbox\" data-id=\"99c941b\">\n    \t\t<div class=\"elementor-element elementor-element-c625645 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c625645\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Best warranty on the market<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b8647 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"43b8647\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FC \/ PV \/ PVT Series<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a7a893 e-con e-atomic-element e-flexbox-base e-c15266f-f1e54fe \" data-id=\"3a7a893\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3a7a893\" data-e-type=\"e-flexbox\" data-id=\"3a7a893\">\n    \t\t<div class=\"elementor-element elementor-element-1bf794d elementor-widget elementor-widget-counter\" data-id=\"1bf794d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Parts<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"500\" data-to-value=\"10\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> years<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n<hr class=\"e-20e60ba-3f03502 e-divider-base\" data-interaction-id=\"9dee326\"  data-e-type=\"widget\" data-id=\"9dee326\" \/>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9c7655 elementor-widget elementor-widget-counter\" data-id=\"d9c7655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Labor<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"500\" data-to-value=\"5\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> years<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n<hr class=\"e-a8dca36-85a1642 e-divider-base\" data-interaction-id=\"a8dca36\"  data-e-type=\"widget\" data-id=\"a8dca36\" \/>\n\t\t\t\t<div class=\"elementor-element elementor-element-10bb847 elementor-widget elementor-widget-counter\" data-id=\"10bb847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Cabinet<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"500\" data-to-value=\"15\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"> years<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<p class=\"e-d94c778-9970803 e-paragraph-base\" data-interaction-id=\"d94c778\" data-e-type=\"widget\" data-id=\"d94c778\" >Terms and conditions may vary depending on model and year of purchase.<\/p>\n\t\t\t\t\t\n<hr class=\"e-cf1d228-8817cb2 e-divider-base\" data-interaction-id=\"cf1d228\"  data-e-type=\"widget\" data-id=\"cf1d228\" \/>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty Register the warranty for your Nirvana pool heat pump Warranty registration Warranty Policy CANADA ONLY. This warranty policy applies only in Canada. A separate warranty policy applies in the United States. Manufacturer&rsquo;s Limited Warranty Nirvana Chauffe Piscine Inc. provides a limited warranty in the event of a defect affecting the operation of the pool [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7904","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nirvanahp.com\/en\/wp-json\/wp\/v2\/pages\/7904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nirvanahp.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nirvanahp.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nirvanahp.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/nirvanahp.com\/en\/wp-json\/wp\/v2\/comments?post=7904"}],"version-history":[{"count":28,"href":"https:\/\/nirvanahp.com\/en\/wp-json\/wp\/v2\/pages\/7904\/revisions"}],"predecessor-version":[{"id":10055,"href":"https:\/\/nirvanahp.com\/en\/wp-json\/wp\/v2\/pages\/7904\/revisions\/10055"}],"wp:attachment":[{"href":"https:\/\/nirvanahp.com\/en\/wp-json\/wp\/v2\/media?parent=7904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}