Nirvana Pool Heat Pumps: Contact Us

We’re here to answer any questions you may have about our pool heat pumps.

For more information, please don’t hesitate to contact us. Our team is happy to assist with any questions you may have.

For service requests, please use the form available here.

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You deserve the highest standards of performance and quality.

Utilizing advanced thermodynamic technology, our pool heat pumps expertly capture energy from ambient air, balancing the needs of consumers and the planet. We’ve created more than just pool heat pumps and heat-cool systems; we’ve crafted a sanctuary for your family!

Donald Ging

My 5 - 6 year old Nirvana Heat Pump developed a major leak, draining my pool. I called Nirvana and spoke to Ann in customer servise. It was the best customer service call I ever made. Not only did Ann know my problem, she walked me through the repair, sent me the parts to do it myself and offered to contact a dealer to do a manufactures repair request. I made the repair and no more leaks all with Anns help. That's great service. Thanks D. Ging

Stephane Jean

Service de réparation très efficace et rapide. Simplement à ouvrir un appel de service sur le site web de NirvanaHp et le tour est joué. Dans la même journée, une soumission a été effectuée et la réparation dans les 24h. M Thibouthot, le technicien, courtois, experimenté, explique avec gentillesse les détails de la fuite, le pourquoi et très rassurant sur la qualité à longterme de mon chauffe eau,... en bref, je suis vraiment impressionné par leur excellent service. Bravo à toute l'équipe de Nirvana.

elise merlin

Service rapide et efficace ! J’ai signalé un problème avec mon chauffe eau et le lendemain matin le technicien est venu le réparer. Je recommande à 100% . Merci à vous :)

Frank Bilant

Un service impeccable. Ils ont réussi à réparer ma pompe Silensor, ce que club piscine (Launier) n’avait pas réussi à faire. Merci.

Éric Gauthier

voici une des raisons pourquoi j ai acheter local , Merci pour le service exemplaire de Sarah au service et a Nirvana pour la vitesse a regler un petit pepin ;)

Nirvanas customer service was excellent! We had a problem with the first heating pump we brought, the Nirvana manager, was simply AMAZING! She responded to our concerns immediately, always answered her e-mails, was courteous, friendly, understanding and went above her call of duty for us. She replaced our heater within a few days and was always super attentive! I would recommend Nirvana, highly. The customer service is excellent and the manager goes above and beyond her call of duty!

Hands down best purchase I’ve made on my pool. We have extended our season from mid April to October. We are in New Hampshire and swim in 60 degree weather now. We have a 35,000 gallon pool and we keep it between 85 and 90 degrees. Our electric bill obviously goes up, but not as much as you’d think. I would say with the heater going 24 hours a day in the beginning and end of season we spent an extra $700 last year on electric. A majority of that was in April and September. I would say it cost the same to run the pump as the heater. I have a friend with another name brand heater and we compare temps and electric bills. The Nirvana wins!

ONLY MY SECOND REVIEW EVER...BUT THOUGHT MEANINGFUL
Living in the Northeast, it was a difficult and very researched decision to replace an old oil pool heater with a heat pump since its not the warmest environment. I wanted to make sure it would be both energy efficient and effective. To my happiness, this Nirvana heat pump is performing perfectly. Its been a freezing May and the pool is already up to 89 degrees in 4 days! The pool is both large and deep so I am very pleasantly surprised at how rapidly this happened....I called the customer care person up in Canada a few times, he was very helpful and answered the phone each time. Very happy with this Nirvana Heat pump.
BTW...I purchased the largest one available-I believe its the Model 140.

Nirvana - Premium Pool Heat Pumps Since 1995 - AHRI Certified Performances to Keep Your Pool Warm and Enjoyable All Season Long.

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