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Find support for your Nirvana pool heat pump components with our technical assistance videos.

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Technical videos

You deserve the highest standards of performance and quality.

Utilizing advanced thermodynamic technology, our pool heat pumps expertly capture energy from ambient air, balancing the needs of consumers and the planet. We’ve created more than just pool heat pumps and heat-cool systems; we’ve crafted a sanctuary for your family!
My 5 - 6 year old Nirvana Heat Pump developed a major leak, draining my pool. I called Nirvana and spoke to Ann in customer servise. It was the best customer service call I ever made. Not only did Ann know my problem, she walked me through the repair, sent me the parts to do it myself and offered to contact a dealer to do a manufactures repair request. I made the repair and no more leaks all with Anns help. That's great service. Thanks D. Ging
Donald Ging
Nirvanas customer service was excellent! We had a problem with the first heating pump we brought, the Nirvana manager, was simply AMAZING! She responded to our concerns immediately, always answered her e-mails, was courteous, friendly, understanding and went above her call of duty for us. She replaced our heater within a few days and was always super attentive! I would recommend Nirvana, highly. The customer service is excellent and the manager goes above and beyond her call of duty!
Cyndi Hernandez
Hands down best purchase I’ve made on my pool. We have extended our season from mid April to October. We are in New Hampshire and swim in 60 degree weather now. We have a 35,000 gallon pool and we keep it between 85 and 90 degrees. Our electric bill obviously goes up, but not as much as you’d think. I would say with the heater going 24 hours a day in the beginning and end of season we spent an extra $700 last year on electric. A majority of that was in April and September. I would say it cost the same to run the pump as the heater. I have a friend with another name brand heater and we compare temps and electric bills. The Nirvana wins!
Wicked 603
ONLY MY SECOND REVIEW EVER...BUT THOUGHT MEANINGFUL
Living in the Northeast, it was a difficult and very researched decision to replace an old oil pool heater with a heat pump since its not the warmest environment. I wanted to make sure it would be both energy efficient and effective. To my happiness, this Nirvana heat pump is performing perfectly. Its been a freezing May and the pool is already up to 89 degrees in 4 days! The pool is both large and deep so I am very pleasantly surprised at how rapidly this happened....I called the customer care person up in Canada a few times, he was very helpful and answered the phone each time. Very happy with this Nirvana Heat pump.
BTW...I purchased the largest one available-I believe its the Model 140.
Lawrence Jaeger
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