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General Terms and Conditions of Sale

Application

Nirvana Liquidations is the liquidation store operated by Nirvana Chauffe-Piscine. These terms and conditions apply to purchases made in this online store.

Merchant Contact Information

Nirvana Chauffe-Piscine
4215 Saint-Joseph Street
Trois-Rivières, Quebec G8Z 4G3
819 519-8970
info@nirvanahp.com

Products Offered

The store mainly sells discontinued, clearance, or refurbished products.

Each product listing indicates the model, key features and technical specifications, condition category, price, and applicable commercial warranty.

Product Condition and Photos

Refurbished products are classified according to their cosmetic condition:

  • Category A: Like new
  • Category B: Cosmetic discolouration
  • Category C: Visible scratches, discolouration, and imperfections

The photos shown are generic photos of the model. The actual cosmetic condition of the unit corresponds to the category indicated on the product listing. The exact appearance may vary within the criteria for that category.

Prices, Taxes, and Payment

Prices are listed in Canadian dollars. Applicable taxes, shipping costs, and the total amount payable are displayed before order confirmation.

Payment is due at the time of the order, in accordance with the payment methods offered at checkout.


Availability

Products are offered in limited quantities. A product is removed from the store listing when no units remain available. However, inventory may not be updated in real time.

Delivery or Pickup

Available delivery or pickup options, applicable fees, and estimated timeframes are displayed prior to order confirmation.

Final Sale

All products sold in the store are final sales.

No returns, exchanges, or refunds are granted for changes of mind, customer selection errors, or variations in appearance consistent with the condition category specified on the product page.

This policy does not limit the rights and remedies that must be granted to the consumer under applicable laws.

Please also consult the Refund and Return Policy.

Defective or Non-Conforming Product

If a product is defective, does not match the order, or presents an issue potentially covered by an applicable warranty, the customer must submit an online service request:

https://gestion.nirvanahp.com/en/service

The order number, a description of the issue, and—when requested—photos or additional information must be provided to assess the situation.

No product may be returned without prior authorization from Nirvana Chauffe-Piscine.

Warranty

The applicable commercial warranty is specified on each product page.

Statutory warranties continue to apply. They are neither replaced nor eliminated by the “final sale” designation, the product’s refurbished condition, or its sale as a clearance item.

Availability for Maintenance and Repair

For products sold in the store:

  • They are all covered by the parts and labor warranty specific to the product sold by the store and listed on the product page.